What important relationship changed this week?

Your Friday Trigger Question

There’s this little issue with familiarity. You know the one. (If you don’t, then read Familiarity Breeds Effectiveness. And No Promotion.)

We become familiar with someone when we interact often with them and they become well known to us. And therein lies the problem.

We forget that the word familiar is also used to describe a servant in a household, norm…

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